FAQs

Pork Chop Screen Printing frequently asked questions about pricing, T-shirt selection, minimum orders, turnaround time, art, shipping, payment methods, and return policy.

How much are custom T-shirts?

For T-shirts and embroidery (on hats, sport shirts, etc.) we custom quote each job. Please call or email us about your project!


What factors affect the price?

The total number of items screen printed or embroidered significantly impacts the price. Cost per item decreases as the size of your order increases. With printing, each color printed adds to the cost. With embroidery, the area covered has the most substantial impact on price. Printing on a light-colored fabric is cheaper than printing on a dark-colored fabric. Printing on one side of a shirt is cheaper than printing on the front, back, and sleeve.


what is the minimum order?

Our minimum order for screen printing T-shirts is 24 pieces. The minimum order for embroidery on hats is 12 pieces. The minimum orders on advertising specialty items, like koozies and totes, varies. Please give us a call. We're happy to help.


how long does it take?

Our turnaround time for screen printing T-shirts is usually around 5 to 10 working days from the date you place your order. If you're in a hurry, just let us know. Your deadlines are very important to us. We can usually rush an order if necessary. NOTE: Requesting last-minute changes to your art work can delay your print time.


Can I bring my own shirts for you to print on?

Yes. Please call us for further details.


Can I buy my own T-shirts for less than you sell them to me? And why are your prices not listed?

We get special pricing from distributors that the general public doesn't have access to. Prices aren't listed because they vary due to brands, sizes, and colors. Call or email us with the styles you're interested in and we'll quote you a price! See our Apparel guide for our best sellers.


Do you create the art, or do I have to?

We have an excellent art department and can get involved at any level. The art charge is $40 per hour. Many of our clients provide their own art. Please see our Art services guidelines for details on file requirements. NOTE: Please do not send us color-separated art files unless a professional designer has done the separations for you.


can you ship my order to me?

Yes. We can send Austin area orders via courier or ship your order via UPS. There is no mark-up on the cost of shipping.


how do we pay and when?

We accept cash, checks, and credit cards. We require a 50% deposit prior to production and a credit card to keep on file. Full payment is due at the time of pickup.

What is your return policy?

 

WHAT about design errors discovered after printing?

Customer satisfaction is very important to us! We check all merchandise thoroughly before and during the printing process. Customers are encouraged to inspect merchandise at pick up. Our return policy is 48 hours. We are always happy to make things right.

 

Our goal at Pork Chop is to always get your order right -- that includes text and spelling, color matching, and minute design details. While we are passionate about perfection, we are still human, and mistakes sometimes happen. Our process is to submit to each client for approval a mock up that shows exactly how the client's art work will look on the shirt of their choosing. Every client is required to approve their mock up before any shirts are printed. Pork Chop is not responsible for replacing or discounting shirts that are printed correctly according to a mock up approved by the client.